Frequently Asked Questions
Everything you need to know about your WalkingPad treadmill and your order.
How does the patented folding technology work?
WalkingPad features a unique 180-degree folding design that allows the treadmill to be halved in size. This makes it easy to store under a sofa, bed, or in a closet, perfect for small apartments and home offices.
What is the maximum weight capacity for WalkingPad treadmills?
Most of our standard models support a maximum user weight of 220 lbs (100 kg), while our heavy-duty 'R' and 'X' series models are designed to support up to 240-300 lbs (110-136 kg) depending on the specific version.
How long does shipping take and is it free?
We offer free standard shipping on all treadmill orders within the continental United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 5 to 10 business days depending on your location.
What is your return policy for fitness equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery. Please note that a restocking fee may apply for non-defective returns.
Does the WalkingPad require assembly upon arrival?
No, one of the best features of the WalkingPad is that it arrives fully assembled. You simply need to unbox it, unfold it, plug it in, and you are ready to start your workout.
What kind of warranty is provided with my purchase?
Every WalkingPad comes with a 1-year manufacturer warranty that covers defects in materials and workmanship. We also offer extended protection plans at checkout for additional peace of mind.